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irma p.

Contributor Level

Total Points
82

1 Review by irma

  • JJ's House

9/18/14

UPDATE: After this rewiew Ii got contacted from JJhouse and Selinda offered me to return the dress and get full refund (100%) and also get the transportcost covered. She wa really nice to have to deal with. I explained that the dress and the lace jacet was supposed to bee the same colour because it was on the colour sceemes, so still a Little warning if you aim for a combination that is nor reccommended, you might end up with two different colours. Maybe silver was a tricky colour, but still, you cant call it the same if it isn'nt.
Thanks to Selinda for being so nice and now my problem is solved. So now I change my stars on service, but it wa a long way to get here.

I ordered 3 dresses and a lace jacket. The jacket and one of the dresses were silver. NOT! The dress came in some ugly color, and the closest was champagne, but not exactly. The jacket color was exactly what I expected.
I have now bought a dress from ´site. They first offerded 15%back. I said no thank you, then I got 50% offer back, but I wanted 75%
Now I have seen in rewiews thet you got 100% refund, so I am even more dissapointed.
Now a new person stepped in in the conversation and se offered 35% since my dress was a ' chep dress'.
Dont by anything from JJHouse. They send what they want and call it what colour they want.

Tip for consumers:
the dress and the lace jacet was supposed to bee the same colour because it was on the colour sceemes, so still a Little warning if you aim for a combination that is nor reccommended, you might end up with two different colours. Maybe silver was a tricky colour, but still, you cant call it the same if it isn'nt.

Service
Value
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JJ's House R. – JJ's House Rep

Dear Irma, thank you for your sharing.

Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.

We are so sorry we have let you down this time. Your satisfaction is the most important thing to us. We have sent you an email to your email address: postti#####@#mail.com. Would you please confirm back and share your new feedback?

Thank you for your time. Best wishes for you.

JJsHouse service team :)

irma Has Earned 2 Votes

Irma P.'s review of JJ's House earned 2 Very Helpful votes

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