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Irma A.

Contributor Level

Total Points
91

1 Review by Irma

  • Airbnb

3/15/16

FOR HOMEOWNERS: AirBnB holds money for a long period of time. I have a guest staying at the property for 5 days already and I have not received AirBnB payment yet. They are claiming it will take up to 5 business days. So, don't count on the payment right away even if you are hard pressed to make a loan payment, HOA fee, etc.
Second, if guests cancel even after they check in and use your property spending there a few days with their dog, they may cancel any time if they find an excuse and you will lose all your money for the exception of the few days they stayed at the property.

I accepted 3 month reservation. My guest canceled because he found a cheaper place. He claim the property was not clean. I scrubbed it for 8 hours myself to be sure it is spottles. AirBnB cancelled my reservation and I lost 2 month and 25 days of rent. I turned down all my other prospective clients in order to accommodate this guest. Accept AirBnB reservation ONLY if you have no other choices and this is your last resort. Also, you don't get deposit if property is damaged. Don't count to recover any of the deposit. I had a group of people smoking pot at the property. It was devastating. My cleaning lady texted me that it was so bad, she could not clean there without all doors and windows open. We had to cancel next guests reservation because they were a family with small children. AirBnB gave us $20 for air freshener after a lengthy dispute.
Third, AirBnB charges hosts a processing fee of 3 to 4 % or higher depending on the transaction. They also charges guests a "service" fee.

FOR GUESTS: AirBnB charges outrageous guests fee. If you cancel you will not get your service fee back. Customer service is horrible. They used to be better when they were starting up. Now they are bigger than Choice Hotel Chain. I wonder if they go public as a company..

Irma Has Earned 11 Votes

Irma A.'s review of Airbnb earned 11 Very Helpful votes

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