Iris Y.’s Reviews of Groupon & more

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“Wow, I wish I have read these reviews before I placed...”

1/21/11

Wow, I wish I have read these reviews before I placed an order. I am just utterly surprised by the WORST customer service I have ever received. I placed an order ONE MONTH ago. I still have not received the item and sent two emails inquiring about the status of my order. I am speechless by the response I have received from them that does not address the issue nor apology for the such delay. The email response stated that it may take longer wait time because they provide high quality items. I have seen the same item on Nordstrom for similar price so they are not selling items for much cheaper price. So what service are they providing better? Longer wait time, not cheaper items, and HORRIBLE customer service. NEVER AGAIN will I place an order from this website. I HIGHLY do not recommend this website, AND I will make sure all my friends know about this clearly.

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DeeDee L. – Groupon Rep Over a year old

Hi Iris,

Thank you for taking the time to share your experience. I'm truly sorry to hear this, and would like to reach out to you directly to look into what's occurring with your order. Rest assured, we ship as fast as we're able to given that we receive our merchandise directly from our manufactures. For your convenience, we always provide the expected ship date on your order confirmation, as well as e-mail you right away in the event of an unforeseen delay. Would you be so kind as to provide your order number so that I can further assist?

Jason Faria
Customer Service Manager