Iris K.

Horrible experience... ordered a 2XL and they sent a small. THEN they want me to close my case at Paypal BEFORE issuing a refund. AND they want me to pay to have the item shipped back. I'm starting to think all these Chinese based -- but look like normal companies -- are a joke. Sure they answer e-mails within 24 hours, but it's a total runaround.

Adding: I received a refund by challenging the purchase through PayPal which is how I paid. At first it seemed like "I lost" because the choices on the screen in the process said I needed to ship the item back -- which I actually have no problem with, BUT SammyDress should provide the label or pay for that -- so it looked like a loss since shipping back is expensive. BUT I called paypal and explained why I felt like that wasn't fair and since my purchase was for one item (total $21) the customer service rep agreed and said "Don't worry, you're gonna get a refund" and within 10 minutes, I was refunded. AND they said that this claim at PayPal DOES count AGAINST sammydress... and too many claims via Paypal and they'll be denied the ability to use Paypal.

I see their response -- and now wonder if they can read or if this is an automated message. 1. I ordered a 2XL -- they sent a small -- see pictures. 2. I did contact them and after going back and forth on their website about 20 times, they finally said they would issue a FULL refund. They never did send a shipping label for me to ship the item back. 3. Paypal already reached out and touched them and gave me a refund... against their response at Paypal. So folks, open claims immediately at Paypal when you don't get your stuff, or it's poor quality, or the totally wrong size (sent Small, I ordered 2XL -- and they say I need to convert inches to metrics... THAT has NOTHING to do with the problem.) Once again, totally disappointed in their response -- machines work there, not people.