Irina T.

I ordered a 400 something D&G dress for the wedding. I was collecting money for this event for one year. When the dress arrived I was shocked. It had tiny hole on the back next to the zipper. I tried to wear it but you could see flesh through. I had to run and buy an new dress which cost me another 300 dollars. I returned the dress expecting money credited back on my card but they gave only store credit. I contacted customer service and the lade kept repeating " unfortunately we cannot do anything except give you store credit, the at the end she told me we can only credit if it was iddeli's fault. But how it's not iddeli's fault they I got damaged dress?
She said ok, I will send a request and that was the end of it. Today I emailed iddeli again practically begging and telling how this caused me so much stress. I cannot afford purchases again, I don't need store credit. I paid for two dresses already, I have son to feed and cannot spend money that I don't have. I am waiting and hoping that it will workout. I will keep updated, but I will not give this up, I feel like I got scammed, they took my money, send me bad product, and want me to make more purchases. It's like a punishment for something they did wrong. Please, please iddeli have some decency and return my money back to my credit card, I am exhausted to beg and cry and I don't believe this should happen to anyone. I will keep you post it on what happens. UPDATE! IDDELI CONTACTED ME WITH A GOOD NEWS, THEY APPOLOGIZED ABOUT A DELAY AND THAT THEY WILL CREDIT MY MONEY BACK! YAY! WILL UPDATE WHEN IT ACTUALY HAPPENS!