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I ordered the free box from Graze. I was charged $6.49 so I emailed you. Your response was there was a $6.49 charge for shipping the free box. Your site says free shipping and free box of snack. Graze refuses to take this charge off my charge card. My name is Irene Poelz and my email is *******@gmail.com. I intend to take legal action on this matter. Please respond.
Irene P.'s review of Graze earned 34 Very Helpful votes
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Hi Irene,
Just to confirm, we have messaged you privately and by email since your review was posted. I hope you received those messages. We look forward to resolving this for you soon.
For any others reading I can also confirm we don't charge anything for shipping. If you're ever in any doubt about the payments you've noticed from us, please email us at hi@graze.com and we'll be happy to help.