Ordered a cashmere sweater. They charged my card, no tracking number, no sweater. They claim it is a Borderfree. I am in Canada and Neiman Marcus, Saks an Nordstroms all use it without problems. Online chat yielded no results. No one at the Irish cl center ever flows up or calls or writes back. I called the New York "head office" was not lowed to speak to an executive. Got put into a nameless voicema, allegey customer service manager, no call back. I am having the charge taken off my Visa, writing this post and I will see if I can press Internet fraud charges. With all these negative reviews I will also try to get their Visa privileges withdrawn. I urge all of you to join me.