Inna G.

VeryChic on FB (Google Translation from French):
We open the doors of the most beautiful hotels, from the most confidential addresses to exclusive conditions...
We have only one goal: to become a reliable partner for our clients' travel...
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11/02/2017
*******@verychic.com to me:

Your booking is confirmed. We would like to thank you for your trust in us. Please find below a summary of your order which you simply need to present to the hotel upon arrival.
Booking no. 058EEA-B4Y7
Booking date Sat 11 Feb 2017
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23/02/2017 (Almost two weeks later!)
*******@verychic.com to me:

Thank you for booking through VeryChic.

The Hotel Villa Nardi informed us that they won't be able to receive you between... and...

But they would be happy to receive you on any other dates, so could you please give us new dates that would suit you too?
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Isn't it VeryChic? Very-very Chic and reliable?
I replied asking them to take responsibility and find me another hotel for the same dates.
No response so far.

It was a Christmas sale and I've ordered a coat on 12/23/16. Order # *******6727.
When I asked myself on 01/03/17 where is it, I went to the site to found out that the order is cancelled. Hm-m, then I noticed that the system has copied the shipping address as a Billing address which is not correct.
OK, but why did not they contact me instead of cancelling the order? Why did not they check the details in one of my previous orders with them (there were five!)? And where's the cancellation email at least? NOTHING. Just cancelled the order without even bothering to notify me.
I wrote to them just to get a come-off about the order being cancelled "by the warehouse due to an inventory error" on 12/21/2016. But how do you manage such a case without even notifying me? According to you the cancellation took place two weeks ago?
What a self-conceit is it - an international order does not even worth writing an email when you cancel it? They don't bother to check a missing detail but rather cancel the order without notification?
Wake up guys, the world is global, do your job.

Unbelievable!
They sent me a wrong product.
Order ID: 54
Date Ordered: 18/08/2016
I've contacted them to ask for return/refund and the answer was:
"On 11/10/2016 09:15, cindy li wrote:
> Dear Friend
> Thank you for your feedback.
> Sorry for our fault.
> For avoiding the high shipping cost, we suggest you try to resell to someone else. At the same time, you will get a nicer discount coupon as our compensation.
> Any question please contact us freely.
> Best wishes"
WE SUGGEST YOU TRY TO RESELL IT TO SOMEONE ELSE!

I replied that it's ridiculous and demanded full refund; they asked to send them photo's of the product and the box; I did it immediately... AND... they disappeared forever! No sign of life anymore. It's month now since the photos were sent.

It is called deception and irresponsibility. The customer is in another country meaning they can swindle them Scot-free. What a filth!

And the payment was made through bebestonline.com. Of course I've contacted them too and there was no reaction either.

I ordered a Cole Haan coat and it arrived damaged. There was a 10cm long scratch on the upper front part of the coat next to the collar.

I knew it was nonreturnable. I read their International return policy when proceeding with the order and it said that "In order to provide you with quality designer pieces))) LOL... we're unable to accept returns on some items. Don't worry, though!... If your item is defective or has an issue, then our Customer Service team will gladly assist you."

I can assume they were glad to receive my claim and the pictures I've sent them, but they repeatedly did not admit that the coat was damaged and refused to offer any solution or compensation exploiting the fact that the item is non-returnable and I am not in the US.

Cynical deception!

-----------------------------02/02/16-------------------------
OK. It's resolved now. I'm sending the coat back today.
After a bit of correspondence caused by this review Gilt has offered return and refund. Even a refund and not a credit - thanks to the recent change in their return policy.