My son and his friends lost 1,500 euros to a fraudster using Airbnb's site. Despite several attempts to obtain information from Airbnb as to the steps they are taking and what they know about this person, all we can extract is automated responses that repeat terms and conditions on their website. As a result, we can take few steps to help ourselves to track down the criminal and take action against him or her. If I was a scammer, I know which website I would use to perpetrate my crime.