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ilyssa f.

Contributor Level

Total Points
188

2 Reviews by ilyssa

  • DressLily

1/20/16

So I already posted about RoseGal but the experience was the same. Order processed and money taken the day or order but nothing was moved until I sent a follow up email over a month later. Finally got the order(s) a month or so after. Jackets looked nothing like they were advertised. Colors were off and sizes were way too small! My own fault for getting sucked into the pictures and cheap prices and not checking reviews. Not sure it's even worth the time and energy to try to return the things. Lesson learned.

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CustomerService R. – DressLily Rep

Dear ilyssa f.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service

  • Rosegal

1/20/16

So bad on me for not checking the reviews before I place 2 orders but I was taken by the great pictures and prices! Ordered in November and it just arrived, one thing arrived a few weeks back. I order a cute black jacket but it turns out it's a mix of black and navy blue (what ever fabric was available). The other was an army green canvas with some brown additions (that turned out to be more orange than brown) Oh and the sizing is way off. My size medium is way too tight and I can usually wear small. But not sure it's worth the time and energy to try to return, if they even allow returns. Hopefully they'll make someone happy when I donate them to a shelter.

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rosegal r. – Rosegal Rep

Dear ilyssa,

Thank you for notifying us of your complaint.

We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Could you please message us your order number?

We are sorry for the frustration this has caused you.

Yours sincerely,
Rosegal.com Customer Service

ilyssa Has Earned 8 Votes

Ilyssa F.'s review of Rosegal earned 4 Very Helpful votes

Ilyssa F.'s review of DressLily earned 4 Very Helpful votes

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