Igor R.

So, bought paysafecards in another country, another currency. The terms state that their currency exchange rates will be applied which I was fine with. When I tried to use the cards it said I can't use them in this country. I contacted the customer service and they said you can't use paysafecards purchased in another country (why doesn't it say that anywhere on the site?) and that they will replace it, with PIN's I can use in my country after a picture ID is provided via email. I have provided them with all they requested and the email said I will have my replaced PIN's in 4-5 work days, today is the 6th work day since my email. After that I have asked about my case status, no response after 6 days. I guess ignoring customers is their way of dealing with the problem. Just brilliant.