Ian H.

My bad, but I was checking out prcing on an item using the PayPal discount and I guess I clicked a little too far. Before I knew it I had accidentally purchased the item (I've done plenty of online shopping in the past and this has never happened). Within minutes I had sent an email to their customer service department to cancell my order. I also tried calling their customer service but all calls go to an answering machine. Upon reading their cancellation policy it seems as though they'd rather send you the item and hope you keep it rather than cancell your order. Its been a week now and the only response I've had from Shop.ca is an "Ooops, sorry we haven't replied yet" email. I am now begining an escallation through PayPal. Any other site will give you an option of cancelling your order if done in a timely matter. Even Deal Extreme out of Hong Kong/China has better/faster customer service. I'm now just hoping I see my $250 again.