Rel M.

Customer service flat out lies to you about shipping of products. Since it was my first purchase from hautelook I wanted to make sure that i received items in time so incase I didn't like it(or in my case, if the shoes didn't fit right) I could return it within the 30 day return policy that they have. Before I made my purchase I spoke to a customer service representative who assured me that I would receive the items in the time frame that they specified for that particular product. So I went ahead and I ordered the shoes 3 weeks ago which should have been here by now. Last week they sent me a tracking number for the order which still hasn't been updated. It has been 7 days since the label for UPS was created and the item still hasn't been picked up from their facility or shipped out. What annoys me the most is why Nordstrom would be affiliated with a company like Hautelook and ruin its reputation.