Hulya c.

Bought an outfit with the announced deal, didn't realise i was signing up to the VIP service (which honestly just consists of annoying newsletters and offers that are still overpriced) and was charged £44 per month for the past 3 months. Luckily i checked my bank statement otherwise this would still be going on. Had to beg the customer service person on the phone about 10 times to cancel the membership and he was still trying to talk me out of it. Still emailing with the customer service almost daily, but not lucky in getting anything refunded. Apparently i can spend the money in the shop online. Do i want to spend £132 on gym clothes? Not really! All i wanted was one outfit and now this. The member credit is really not straight forward and i can't find items that come to £132.
Pretty bad Kate Hudson would endorse this as a celebrity. To me this feels like a massive scam and i don't even want to know how many people are still paying the monthly charge without realising!