H S.

Honestly, I loved the product online, like most you of you I was very happy with the price. However when the coat arrived, it had no fur lining as advertised, the coat zipper was broken and the material felt like plastic. To top it all off, if i wanted a full refund - i had to pay shipping which cost the same as the coat... so not much point there. The Customer service rep - Loren - refused to listen to me at all as i explained this and only offered me $15 gift credit to his selection of clothes. However, if i chose this option, i still had to pay for shipping and the fact that I already received a product wholly misrepresented was not ideal and i NEVER want to buy anything from this site again. I asked for a manager, no response. I asked for a full refund, no response. AWFUL AWFUL customer service (and poor communication skills) and here i am, stuck with a coat that doesn't zip or look anything like the one online. DONT BUY.