Holly N.

I could rate this company a zero I totally would. First of all let me say the entire staff must hate their job, they are put out and unapproachable and rude as can be! I had a rental car reserved for 8:30 a.m. I arrived at 8:31 a.m. First person in line no waiting. I was charged again for the taxes I paid and was told I needed ins for the car which I already paid for when I reserved and paid for the car online. Was given a ticket to go down stairs and pick up my car its appox 8:40 go down give the man down there my ticket and was told to wait during this time many many people have come and gone were given there cars and on their way! Finally after 20 mintutes I asked the guy where is our car and why are we still waiting? He mumbled something as he continued on his cell phone. So we waited longer and in anther 10 minutes I asked again why is this taking so long he said they are washing the car. Then a girl comes down and I asked her how long as at least 30 other people have come and taken their cars while we are still waiting, she said the same thing, they are cleaning the car, I told her this is unacceptable as it is cold and windy out I have 2 elderly people with me and a special needs adult with autism with me, I am told by her it is not her problem this is corporates issues not hers. I go back upstairs and ask for a manager, explained the situation and once again I am told this is a corporate issue, uggggggg really! I was given this song and dance about cars come in dirty and need maintence etc... got no where. Finally an hour and a half later the car appears, filthy (which I thought they were washing and cleaning the car) looks like it scraped a tree or a building something, this car was so gross and smelled not to mention the change oil light was on the whole time ( so much for we are maintaining the car). So I go back upstairs and ask for the manager again as I do not want to be charged for the shape and damage this car already has to it so he filled out a slip not an apology or anything at all. I was so embarrased to drive this car. Not what you expect from a rental car company. I never should have had to pay for this car this was the worst rental car experience of my life never ever ever would I recommend this company to anyone ever. If corporate does care they will train these people in customer service and how to treat customers and please them to make them happy! Litteraly steer clear of this company at all cost!