holly i.

Horrible customer service experience. Ordered beats by dre headphones as a Christmas gift. Wrapped them and gave them to my fiancée for Christmas. He opened them and one of the earphones sound didn't work properly so I e-mailed nomorerack. Since it was beyond 7 days that I purchased it (I couldn't return the defective equip) and since it was beyond 14 days it couldn't be exchanged. After my fiancée also e-mailed them to figure out a solution- they e-mailed him manufactuer information for Beats By Dre. He e-mails them and NOMORERACK is NOT an authorized dealer and so we are $#*! out of luck. Wasted $100. Will never use this site again.