Holly E.

I was gifted a groupon. When I tried to use the groupon for a night's stay at resort I was told by the resort that it was under new ownership and could not be honored. I requested with detailed information from groupon customer service staff to have groupon bucks credited for the amount of the groupon that I was not able to use. They refused and said the gift giver is the only one who can get groupon bucks credited. This makes no sense and is dishonest business policy. It's the same if you were gifted a too small shirt in a department store and went to exchange it in the store with the gift receipt but are told that the exchange can only be made by the gift giver. Poor, poor policy. This groupon was paid for and they hold onto your money... not even a credit in the form of groupon bucks (which was what my request was). Holly Evans