I had seen some negative reviews online for Zaful, but there were a few pieces that I fell in love with and felt that at such low prices (and being able to pay through PayPal so I could dispute any issues) I was willing to risk ordering. I purchased 4 items: a two piece swimsuit, a one piece swimsuit, a dress, and a pair of wooden sunglasses. The order process was easy, the shipping was fairly fast (one of the quickest shipments I have had in the times that I have ordered products directly from China), and my overall experience was very good. Chinese sizes run very small so the top of the two piece swimsuit didnt fit, but the bottom did so I decided to keep all of the pieces that I ordered. The reviews I had read prior to my order indicated that what you see is not what you are sent, but the items I received were identical to the product images on their website. I do intend to order from Zaful again in the future.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com
Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!