Holly B.

Been waiting for my shipment. Every time I call, they say itll be there today. (This has happened 4 times in the last 10 days). Yesterday, they told me that if it wasnt there by the end of the day, they would finally do something. I spent the hour in the phone with them today. Guess what they did? Told me itll be there today. They wont let me cancel the order, either, so Im stuck in Forever 21 hell.

Though I had no issues while a customer, I decided to cancel my account because I received 13 emails from them in one day. Trying to cancel is where the nightmare started. I replied in the many emails that I wanted to cancel, but no response. I then read on their website that you had to "call". I then proceeded to call, only to be put on hold in excess of 20 minutes each time, and no one came to the line. The third time I sat on hold 47 minutes, and someone finally came the line, and began telling me all I was "losing" by canceling. When I reiterated yes, I wanted to cancel, the phone mysteriously hung up. I called back, this time recording it, waited 55 minutes, finally someone came on the line, gave them same what you are missing speech, and - imagine - the call mysteriously disconnected again! Stay away from this company at all costs! They will send you ridiculous amounts of email - communication to the excess - but when you want out, the communication will drop of total zero.