M X.

How to get your money back from bigdeal.com (maybe)

I have the tenacity of pit bull and I also work in the health care industry, so I'm constantly dealing with denials and bs.

I was refunded every dime I spent on bigdeal.com.

Here's how I did it:

I filed a complaint with the BBB (http://goldengate.bbb.org), the SF DA (*******@sfgov.org) and the California Attorney General (http://ag.ca.gov/consumers/general.php) as another person posted.

Then I submitted multiple tickets online at bigdeal.com. In fact, I think I had 6 different complaints open at one time. Each time I did not get the resolution I was seeking, I would copy that complaint into the response on each ticket and then emailed the following people on each and every rebuttal:

*******@bigdeal.com
*******@bigdeal.com
*******@bigdeal.com (this is George Leimer, Vice President of Operations and co-Founder BigDeal.com, Inc. His office phone is *******817 and his cell is XXXXXXXXX*)

You can also go to www.linkedin.com and send a message Nicolas Darveau-Garneau, Founder and CEO at BigDeal.com.

ALSO, bigdeal.com has added the names and photos to employees and board member on their site - write to as many people as possible - their email format is easy enough to figure out - it's the person's *******@bigdeal.com.

This took about 3 days before I think they got sick of me. Plus, I doubt they want any more negative press, since they seem to be backed by legit venture capitalists.

I would also recommend emailing all the local news stations and www.sfgate.com with your story and copy as many people from bigdeal.com on those emails.

Good luck!

*[Personal information removed by moderator 1/7/11]