himanshu m.

Have used Amazon's site to order products for number of years. Happy to say it has been a pleasant experience. Wish they will honor other websites pricing, this will allow me to give them the additional star.

Have had good experience on 3 different orders over period of 6 months. They have limited choice, howevver if you see a product that you like, it is shipped quickly and is in original packing and has great pricing.

We called in and ordered a Grohe Faucet, The customer rep. Informed us that we needed to get the valve too, She place both the orders over the phone. When we got the product, we installed the Valve. Upon final install of Trim, the product was not right. HomePerfect will not replace the trim, but offered to replace the valve, if we prepaid for the new valve and sent back the incorrect valve after it was pulled out by the plumber. HomePerfect agreed that they will credit us for the incorrect valve once the valve was received. Now they are refusing us the credit for the return. It is almost 6 months now and they will not even respond our emails. The Sales manager agrees it was their fault but donot want to take ownership of the issue.We have paid the plumber now 2 times, 1st to install the 1st valve, then to pull it out and replace it with the correct valve. A reputed company would have actually even paid for the plumber cost, we are not asking for this. All we need for HomePerfect to do is to credit us for the incorrect valve which they have in their possession. Thank you.