I was trying to unlock my bb for as cheap as possible and it was clear that that would be online by paying for a code. I payed 8$ for my code for the type of phone I had. It's not a lot of money but I was still scared of buying "a code" online. Anyway, I tried it didn't work for some reason ( I think I imputed the numbers wrong) but I emailed them and they helped me and I tried it again and I worked :) I'm so happy! Telus was charging 35$ and a random kiosk at the mall was 30$ and I did it myself for 8$. Great purchase.