Hillary B.

I wish I would have read more reviews before agreeing to try Match.com. The site is ok, I suppose it did what they said it would. I personally did not find any members who I would be interested in meeting in person, but I guess some have had success. I met someone offline, so I called to cancel my subscription. The customer service representative told me the date I needed to cancel by to not be charged another fee, and I did cancel it before that date, just as he had advised. Low and behold, I was charged $69 on this month's credit card statement, and the representative I spoke to today responded with, "There is nothing we can do. I'm sorry." He would not discuss the fact that I am paying for a service I NEVER used, not once, after my first subscription expired (because it had been canceled... or so I thought). He said that I did everything correctly in canceling my membership and he guaranteed that, going forward, they would not charge my account. Great... but what about this $69 charge that I should not be paying?! I give their site 2 stars, because I suppose it might work for some. I give their customer service and hidden fees 0 stars! Extremely disappointed that a company can charge a previous customer's credit card and NOT be obligated to refund the money. Something is not right about that.:-(