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This is just site that connect buyer and seller.
After buying items and pay for it, it will held the fund and not pay the seller after almost 4 weeks.
If you don't get your item and ask for refund... you will get v the fund after 2 month later.
You need 4 weeks from purchase time open dispute case.
So dhgate will use your fund for 3 months.
The Chinese government should to investigate this site. Because is doing great damage to chinesse ecommerce..
Hicham M.'s review of DHgate earned 7 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi, Hicham!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate