Henry G.

You have a "keeper" in Janet Metz... right off the bat I could "hear" the smile on her face... Customer Service has the potential to be a grueling experience for customer AND the company rep alike... however, this young lady has the skill set to bring the issues of concern into immediate perspective, in an incredibly polite and "hopeful" manner. I know it sounds like a small thing, but from my perspective it is huge when professionalism is felt personally... I mattered... and I will be back... and I think even more importantly, I have no reservations whatsoever in recommending your service to others. Additionally, the option Janet explained for such a low volume user as I will be explored on the next visit.