Helloworld H.

UberPOOL is a total scam and as a matter of fact, I think the algorithm is totally off in many cases. UberPOOL would charge me more than a UberX for exactly the same route during the same time of a week and the only difference is POOL wasted me twice the time for picking up the second passenger from THE AIRPORT, where we had to drive in and wait and pick up the other passenger from one of the terminals. I tried contacting customer service FIVE TIMES because it made no sense to me at all and I doubt whether any of the customer support people had any sense how the product actually works or even how to read at all, because none of them ever answered my question and instead just said very random and useless things to me. Dear Uber, please at least spend some money training your people because they made your company look very stupid and unprofessional. And to NYC passengers, take the yellow cab because they are at least registered officially and the pricing is transparent.