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Helen S.

Contributor Level

Total Points
95

1 Review by Helen

  • VRBO

4/7/16

Let me add my voice to the chorus of property owners disgusted with VRBO and their institution of this new "service fee" - to be paid by renters. I had been wondering why rental inquiries for my properties had recently dwindled so drastically. Upon receiving an inquiry today I went to the dashboard and was horrified to see a 9% service fee added onto the price quote breakdown for my potential future renter. I called VRBO customer service voiced my extreme dissatisfaction, only to be greeted by an agent doing her very best to try and justify this additional charge. There is NO JUSTIFICATION for it. VRBO substantially increased their advertising charges less than 18 months ago. My platinum level charges increased by almost 30% per year. Now it appears VRBO is looking for further revenue and this time it its the renters who have to pay. All this does for property owners, is diminishes the number of inquires and ultimate rentals. I am going to look at moving my properties elsewhere and in the meantime - until my subscription runs out, inform anyone inquiring about renting over VRBO that this new "service fee" has nothing to do with me. It is just VRBO being greedy. I intend to give potential renters alternative options for rental - where they will not have to pay this fee.
2 years ago I would have given VRBO a 5 star rating as a property owner - how unfortunate that now feel unable to give them more than 1 star.

Helen Has Earned 15 Votes

Helen S.'s review of VRBO earned 15 Very Helpful votes

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