Helen M.

HI, I have read some of the reviews and am now going through EXACTLY the same frustrating, basically pointless process of trying to get my money refunded.
I had placed 2 orders (for a 10 items at a total w shipping of about $125.00 US) on Sept 27th, my money (via debit card) was taken IMMEDIATELY, I was sent confirmation emails of the order and that my payment was accepted then I heard nothing…. 2+ weeks later I contacted RoseWholesale via their website to ask what had happened to my order. They replied that they looked into it and while some items were now out of stock others were being shipped via DHL from China. I was given a link to DHL and could follow the progress of my shipment. So. Long story short, after nearly 2 weeks I did receive 4 items via DHL. The sizing was definitely far too small even though I had ordered L and XL - these are size 6's at best (I am a US 12). I contacted them about returning those items and asking about the rest. NOW, 3 remaining items, out of 6, were out of stock and I was offered, at first, a 6% discount on a future order and to keep the too small items I had received. I responded that I didn't want a discount and simply wished to return the items for a refund so I needed an address to return them to. That was ignored and I was then asked by them if I could wait until the end of the week for the out of stock items to become in stock. I replied that I wished to cancel the remaining order and AGAIN return the items that I currently have. Next I was offered 70% off a future order but NOT given any return address. I, once again stated that I only wish to return what I have received, cancel everything else and get a FULL refund but they still will not give me an address to return items. Now I believe that they do not even have a facility to process returns.
This daily emailing has now been going on for 2 weeks. The company's customer service department is obviously in China because I always have to wait at least 24 hours for any replies. (I have also now gone through 2 reps, "Hugo' who has disappeared - he is on leave I am told and now I have been dealing with 'Avery'). I have warned them that I will report my experience to their own website, social media and even my Attorney General's Office (I live in Massachusetts, USA and our AG office has special departments to deal with fraudulent businesses. I am now going to do that on Monday. I know that I will never get an address to return the 7 items of clothing that I have.
I really doubt that I will ever get any of my money returned based on the obsfucation and stonewalling that I have received so far but I am not giving up without a HUGE FIGHT.
Very sadly, I was conned into ordering with them again after I had ordered (and had delivered on time with zero hassles) and BEAUTIFUL vintage polished cotton dress back in June. The dress fits perfectly, is lovely and was an amazing value for the price.
After this experience I will never order with them again.