Helen J.

I thought I would try this website; first purchase, a Louis Vuitton wallet. I sent the money as requested and the wallet arrived quickly. I opened the box and the first thing I noticed was the smell, and secondly the color of the monogram. It was close to being a copy of the LV original.
I called and spoke to someone who suggested I put perfume on my wallet and asked me to send a picture of my item so that he could send it to his manufacturer. I told him via email that I had decided to return it for a complete refund as it is offered on their site, specifically on the home page where they guarantee customer service. I was then told that I could return the item and choose something else and they would waive the shipping fee. I sent back the wallet and requested a refund. That's when I was told that they were unable to give me a refund and I should choose some other product. My thoughts were that if I was unhappy with the quality of a wallet, one of the least expensive items on their site, I surely wasn't going to order anything else, let alone spend more money!
When I called I spoke to a lady who advised me that she wasn't permitted to speak with me.
I kept getting template emails, the same ones over and over suggesting that I picked a replacement for my order.
I advised them in writing that I would tell as many people as I could that they were a scam!
Expensive lesson learned!