helen g.

I ordered JCPenney E-giftcard via Cardpool on 07/14/14. Right after I completed the order online, the confirmation email came in and stated the E-gift card will be emailed to me within 1 business day. However after 1 day there is nothing emailed me, so I sent an inquiry email. They respond back saying I should follow email direction to take action to verify the order. I forward them the order confirmation email I got which there in nothing there asking or directing for verify my order. Then they said they will let someone to call me to verify the order, but no one calls.
I sent complain email asking for get this resovled asap within 1 day, otherwise I have to call credit card report the fraud. Still no one contact me after my two emails inquiry. Today I will have to call credit card company reporting the fraud.