I wanted the 14 day trial I did read through the small print but it also stated that it was easy to cancel your membership before your 14 days expired so not true! I tried live chat and waited online for up to 30 min with no response. I could not find the area on their web site they state is available to cancel and I tried emailing them. Finally I reached someone via telephone after waiting on hold and ended up being charged 38.80 for the service because by the time I reached someone it was one day past the 14. The worst part was I found the site to be totally lacking in professional resume help. It was a terrible site would not recommend unless you just want to give your money away.
Hi Heidi G.,
I’m very sorry if you were unable to get in touch with our customer service right away. We are very committed to providing great service and customer satisfaction, and your feedback will be given to our Marketing team. Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer