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Heidi E.

Contributor Level

Total Points
126

1 Review by Heidi

  • TBdress

9/8/15

Do not believe what you read on the TBdress.com website, especially in regards to shipping time.

This website states it takes 3 - 7 calendar days to process and 2 - 8 calendar days to ship. I ordered adress on July 30th. After two weeks, I still hadn't heard anything regarding the shipping of my order, so I attempted to call and email TBdress.com. After a week of several fruitless attempts, I finally opened a Paypal dispute, which is the only thing that got their attention. When I was finally able to talk with someone, their response was "Sorry, but it sometimes takes a little longer." An order which should have taken a maximum of 15 calendar days (according to their own website) still had not shipped after 21 days.

I finally received the dress today, on Sep 5th. This is exactly 2 weeks after the wedding to which I was supposed to wear the dress, and 37 calendar days after I ordered it.

The dress itself is average. After a series of credits to my Paypal account and refunds by TB dress, I spent about $3 on this dress. It is worth about that. The first time I put it on, even though it was a little loose, the seams made all sorts of snapping and popping sounds and I fear for the quality of the dress. I would send it back, but it's not worth the energy and I'm tired of fighting with this company.

I will never order from TBdress.com again.

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Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Heidi Has Earned 6 Votes

Heidi E.'s review of TBdress earned 6 Very Helpful votes

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