Heba M.

I have never had such bad experience with Amazon in my life. Being a very big Amazon shopper, since their inception, I've dealt with many issues along the way that have been carefully and gracefully dealt with by their once STELLAR customer service reps providing excellent customer service. Recently, I placed an order for an item that I needed for a specific event, the item came on time, it was defective (sold and fulfilled by Amazon LLC). The customer service rep assured me that they would replace the item before my dinner party and then placed a new order for with overnight shipping at no cost also through Amazon LLC. Long story short, the item never came, turns out the rep had put an order in for the item on a 0 stock - I was never notified, and they did nothing at all to remedy their giant mistake. I was offered only to cancel my order for a full refund. We found a replacement item from a third party on Amazon for a higher price and they would not even price match the lower price I had paid for the same items sold through Amazon LLC. I will no longer be shopping with Amazon, steep steep decline in my eyes. Customer service is everything. If it is your fault, especially, you need to do something about it.

-0 stars. WORST customer service EVER. They do not know the first thing about this industry and have no etiquette. They bump you up to first row access for months and months at a time and then suddenly take it away! Not only that, but for several months I never had to pay shipping (who pays shipping anymore!?) and suddenly I had to pay. They made a mistake, and wouldn't even refund the shipping. I told them im never shopping with them again and they said "sorry mam we can't waive shipping" I'll pay the extra and shop www.myhabit.com / amazon. We are in 2014, this is nonsense. I am going to ruin their name among ALL of my circles. And TRUST me I've referred a boat load of people to them. I have spent thousands and thousands of dollars and have been a devout shopper since their inception. I have never been more disappointed with a company.

This industry is BOOMING right now, and with the competition, Ideeli wont last very long with the attitude they have. I am a nordys and bloomys type of gal, and customer service to me is of UTMOST importance to me. I've worked in retail for a good portion of my younger years as well and I know exactly how people SHOULD be treated. They are giving everyone else out there free shipping for 30 days, I'm pretty sure waiving a $10 shipping charge ISN'T going to break their bank. They also REFUSED to honor their recent coupon code over the phone since the site wasn't accepting it.

As soon as I receive my last pending to be shipped item, I am cancelling my account.