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Heather k.

1
Level 1 Contributor

Contributor Level

Total Points
254

3 Reviews by Heather

  • Zappos

11/11/17

Amazing customer service, on time returns, and high quality products.
I shop online because I am a busy Mom of 5 kids. I have experienced all types of customer service from the various online stores that I deal with and Zappos surpasses them all in terms of quick processing / shipping / delivery, and superior customer service! Way to go Zappos!

  • Chasing-Fireflies

11/9/17

How would you like to use your hard earned money for a special dress (or 4, like for my 4 girls) and then not receive them for months? Sounds like a nightmare right? Well thats what this company delivers every day, pun intended. The customer service is unhelpful, supposedly they dont have access to accurate information regarding whether an item is back ordered or in stock. According to the supervisor I spoke with, its not the employees fault that they dont have correct information about their items so if they give you incorrect information its not their fault. Pass the buck right? But really... is that any way to run a company?
We ordered 4 Christmas dresses for our daughters (purchased our sons outfit elsewhere) and had the photo shoot set up for a month later. The photo shoot is in 2 Days and after multiple calls to this company (calls in which I have been lied to repeatedly) I still have no dresses and will have to reschedule the Christmas photo shoot.
When I originally ordered all of the dresses online no information showed up regarding their availability. It wasnt until I called them 2 weeks later asking them about when the order would be in that I was told that it was backordered. I like to know if an item is on backorder when Im placing an order. Then I can make an informed decision about whether to order or not... usually for me, not. I dont like to be strung along. But I didnt have enough time to coordinate 5 outfits again so I trusted that it would be shipped that Friday (as I was told) and that it would arrive in 2 business days, which was 2 days ago. It didnt arrive. Then I called back today to tell them that I hadnt received the order and the supervisor told me that I should check the order status if I want information regarding an order. What?! Of course, I do that... I do it almost every day. All it says on their website is when the order was placed, and the word, processing. How does that help anyone. There is still no mention of any of the items being backordered. It should say that as well as an estimated time of departure for the order to leave from their warehouse.
New business model please! Or just go away because your current business model is a joke.
-Extremely dissatisfied customer.

  • Fabletics

3/12/15

I am VERY displeased with Fabletics active wear and am wanting to get the word out. They say you get your first outfit for $25, then when you make the purchase it signs you up for VIP membership. And if you are sleep deprived like me (5 kids 6 and under), you may not read all of the fine print and then the next month you are slapped with a recurring $49.99 from your account! If you like their clothes it is supposedly a good thing to be a VIP member, as was explained to me by their phone representative, because you get VIP pricing and could possibly save you money if you buy from them EVERY month. But if you don't like their clothing (I found it to be ill fitting, and bizarre combination of colors) then it is not a clothing option for you. Btw- I made it back to my pre-pregnancy size of 5'5 and 124 lbs and generally clothes look really good on me but I returned all but 1 shirt of the 3 that I ordered from them. The one that I kept was comfortable as it is a long sleeved sweatershirt so I kept it but the collar is not to my liking (it rolls up on itself in an unattractive way) and the vented - sleeveless vest, and the tank were just hideous both for the way the material flares out on the top of the shoulder and the tank's colors was hideous and not at all like pictured!

Tip for consumers:
The representative explained everything thoroughly and finally returned my $49.99 fee after only 3 attempts at explaining that I didn't want the membership so I gave them 2 stars for being kind and thorough.

Service
Value
Shipping
Returns
Quality

Heather Has Earned 14 Votes

Heather K.'s review of Fabletics earned 10 Very Helpful votes

Heather K.'s review of Zappos earned a Very Helpful vote

Heather K.'s review of Chasing-Fireflies earned 3 Very Helpful votes

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