How would you like to use your hard earned money for a special dress (or 4, like for my 4 girls) and then not receive them for months? Sounds like a nightmare right? Well thats what this company delivers every day, pun intended. The customer service is unhelpful, supposedly they dont have access to accurate information regarding whether an item is back ordered or in stock. According to the supervisor I spoke with, its not the employees fault that they dont have correct information about their items so if they give you incorrect information its not their fault. Pass the buck right? But really... is that any way to run a company?
We ordered 4 Christmas dresses for our daughters (purchased our sons outfit elsewhere) and had the photo shoot set up for a month later. The photo shoot is in 2 Days and after multiple calls to this company (calls in which I have been lied to repeatedly) I still have no dresses and will have to reschedule the Christmas photo shoot.
When I originally ordered all of the dresses online no information showed up regarding their availability. It wasnt until I called them 2 weeks later asking them about when the order would be in that I was told that it was backordered. I like to know if an item is on backorder when Im placing an order. Then I can make an informed decision about whether to order or not... usually for me, not. I dont like to be strung along. But I didnt have enough time to coordinate 5 outfits again so I trusted that it would be shipped that Friday (as I was told) and that it would arrive in 2 business days, which was 2 days ago. It didnt arrive. Then I called back today to tell them that I hadnt received the order and the supervisor told me that I should check the order status if I want information regarding an order. What?! Of course, I do that... I do it almost every day. All it says on their website is when the order was placed, and the word, processing. How does that help anyone. There is still no mention of any of the items being backordered. It should say that as well as an estimated time of departure for the order to leave from their warehouse.
New business model please! Or just go away because your current business model is a joke.
-Extremely dissatisfied customer.