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Heather H.

2
Level 2 Contributor

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722

1 Review by Heather

  • Rosegal

8/4/15

I am a returning customer. I have purchased over 30 items over several orders. I could not be happier. I check the individual size chart for EVERY item I order and have never gone wrong. I thought the quality was lacking in a couple of items BUT when I ironed them they came out lovely. In my opinion, most of the negative reviews are due to customers expecting this company to size, ship etc as if it was an American company selling only American products to American customers using American shipping. Please pull your heads in! They explain their sizing over and over and over in a way that suits the huge range of world wide INTERNATIONAL sizes and customers. They ask you to call customer service during THEIR business hours. It is unreasonable to expect them to run this business according to YOUR preferred time zone. If you have a question about your order, have you created a support ticket? Log in, click /tap on the head to get to your profile. Click on My orders. Open that particular order where you will find all kinds of information INCLUDING a link to lodge a ticket to get it into their system to be actioned. You can follow the action right through until it is closed.

And I also suggest you check if there are buyer reviews for the item you are considering. They are very helpful and now I leave hopefully helpful feedback for every item I receive to help other purchasers.

I recommend you ask for expediated shipping as it makes a massive difference. Free shipping is a hand off of the item to China Post and Rosedale is NOT China Post and no longer responsible. Your choice

And --- I am 5'3" and 120 pounds. The clothes fit every single time purchased. I was so surprised to have read a few reviewers who say that the clothes (purchased for themselves) are even too small for their 10 year olds. I must ask just how big is your 10 year old? To avoid disappointment, maybe you might try following Rosegal's clear advice to use the measurements provided and are different for every item to avoid your disappointment. Check the size chart for EVERY item. A medium in one item may be a large in another ( different makers). I see so very many reviewers that are very cranky because they expect all M to be an American medium. Now this makes ME cranky. American sizing is not international sizing and this is an international site which is why Rosedal provides so much detail in their size charts.

I highly recommend everyone read all the information provided on the first page of the site on the bottom left side -- About Us. I have little doubt that there would never have been a problem from those who complain if any person leaving a negative comment had read the information provided for them before ordering. And using the support ticket link.

My only suggestion for improvement is the photography. It is very frustrating at the number of products I do not buy because the model's pose is covering essential areas of the item that I would like to see. Especially with the models hair or arms holding a phone to their ear which cover the neckline. Or carrying larger items held over the product. Please fix this.

Heather Has Earned 22 Votes

Heather H.'s review of Rosegal earned 22 Very Helpful votes

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