Heather C.’s Reviews of Sammy Dress & more

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Sammy Dress

Prom Dresses

“Poor, poor service! Two months and still waiting.”

9/29/15

I placed an order on Aug. 10, and received an email that it was shipped Aug. 11. The email stated to allow up to 25 days, and it has now been much, much longer than that. I am not happy and plan on having Paypal refund the money to me. You charge us to track our package, so I refuse to give you more money for that.

Update: 10/13/2013

I did file a dispute with Paypal. After several weeks of messages between myself and SammyDress, I did get a full refund. They requested that I add to my review at this site to reflect that, and I am happily complying with their request.
However, use caution, as they wished for me to close my dispute thru Paypal first, which would have closed this claim with no further recourse. I declined to do so, and they followed through with my refund.

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sammydress h. – Sammy Dress Rep Over a year old

Dear Heather C.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Please kindly check your order http://user.sammydress.com/m-users-a-orderinfo-n-MM1508101737172645.htm?type=1
Please don’t worry, your order had been shipped out on August 11th.
However, we note that you did not request a tracking No. During the order checkout stage, therefore we are unable to track the progress/location of the order for you.
Because it is an unregistered parcel, it may be slower than other shipping methods.
Please kindly wait for your order patiently.
We will send you an email about the details, please kindly check and reply in time, hope we can resolve the problems soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/