I ordered several printed mugs that were guaranteed to come b4 Christmas. Still waiting. It is now 2nd January. Every time I email them with my order no. And product no's and question as to where my order is, they don't reply to that. I do get emails from them offering discounts off future items. I have ordered lots of things from lots of websites and have ALWAYS received them AND on time. Wondering if they'll ever come. Would not recommend their website, they are unreliable. Would not rate them at all.