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My sales person Craig was so happy to sell me a $5200 car port to be shipped and installed in Arizona. Said it could be 4 weeks to have it delivered.
My husband has been preparing the ground where the item was to be installed and wanted me to find out when should expect it, as it has now been 4 weeks.
Today, 4 weeks later Craig calls me to say, there has been a problem with the quote as there is an additional $1200 we HAVE to pay because there are building codes in the state of Arizona.
I said I am NOT PAYING $1200 more... I did not agree to that amount. Just refund my order. He said he would charge me $500 to cancel the order.
I said you cannot legally hold ME ACCOUNTABLE for YOUR ERROR in pricing a product. You cannot legally hold me responsible for a cancellation fee either.
Unfortunately his boss ARGUED that I was OBLIGATED to pay them - no matter that they didnt do their homework BEOFRE they made the sale
So I called my credit card company, filed a dispute.
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Heather,
I apologize about the experience you had with ordering this Car Port from our company. As a wholesaler we are not the company who actually is responsible for the product and installation. We simply advertise the product for sale an broker the deal for the car port manufacturer to schedule shipment and installation. Many times the vendor will tell us that the advertised sale price we have is so low it will not actually cover the immense shipping cost for such a large structure. These are customized quotes for delivery to your exact location within the continental U.S. If we needed to charge you additional for the shipment I assure you it was very much necessity to transport to your location. We always strive to provide you the best possible price, but sometimes that does not leave us the profit margin to cover expensive shipping costs. I apologize if the salesman failed to explain this to you in detail. Your order was eventually cancelled and you received your funds back. We sincerely apologize we could not broker the deal for you accordingly.