heather b.

The site has more than once misrepresented a item I purchased. I ordered a power vehicle (ride on for young child) for Christmas - only to receive one that was pedal controlled. They have yet to resolve the issue. "Power activated" was in the desciption. On more than one occassion, I've ordered product that has been misrepresented, in poor condition (missing parts/size wrong) - or not the item pictured. Their customer service has grown increasingly apathetic, and does not stand behind the products they represent. The site is clearly experiencing growing pains - and needs to rethink their core value proposition and customer service priorities. It's unfortunate for a site that once relied on word of mouth and mom endorsements.