Haylee P.’s Reviews of NewYorkDress & more

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“I ordered a pair of shoes from this site and it came...”

3/27/14

I ordered a pair of shoes from this site and it came in two sizes to big. I wear a size 6.5 heel, and my friend, who wears a size 8, fit into the shoes properly while they were super loose on me. The shoes went up to $165 in total ($88 for the shoes $35 for customs, plus shipping and handling.) When speaking with a representative of the site they told me I would only get store credit for $88 and nothing else, plus I would have to pay to ship the shoes back, AND I only had two weeks to return them. On top of all that, when I order a replacement pair of shoes, I will have to pay for customs, and shipping and handling all over again. Do not by from this site, its a major rip off.

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Elize N. – NewYorkDress Rep Over a year old

Hi Haylee,

I am terribly sorry to hear you were not satisfied with your shoe purchase. We strive to ensure every customer is satisfied with their purchase. However, before completing any purchase, customers agree to the shipping terms. Our shipping policy is posted on our website, which you can view here: https://newyorkdress.zendesk.com/hc/en-us/categories/115002187607-SHIPPING-POLICIES

Although we no longer carry shoes, If you have any further questions, we would be more than happy to assist you in every way we can by phone or chat.

Best,
NewYorkDress