Hate I.'s Profile

Jason F. [Ideeli.com Rep] Hello, our policy is to ship 10 business days from the purchase date, which doesn’t take weekends into account. We apologize sincerely for the delayed customer service. I know that we cannot undo your past experiences, but want to assure you that we currently have the expected ship time listed on every individual sale.

Jason Faria
Customer Service Manager

ideeli, Inc.

Hate I. Jason Faria,

I don't understand your response.

So, in effect, when you state that it takes 10 days to ship including weekends you are qualifying that to mean that customers should expect the item to arrive in ONE MONTH???? If that is the case then why don't you just state in your shipping policy that items will arrive in one month instead of 10 days?? And, stop being tricky with the technicalities by stating that I didn't take into account weekends.

Come on. This is the most ridiculous response I've ever heard. Please don't insult me or other potential customers with such a response.

Jason F. [Ideeli.com Rep] I apologize if I was unclear. It is entirely possible that your specific order was shipped late. Unfortunately like with all things occasionally there are some unforeseen difficulties. At the time we listed that orders may take up to to 10 business days and we have since changed opur approach in this matter.

Now in line with feedback and suggestions like yours we list the specific expected shipping date range on each item in every sale.

Thank you for your help.

Best,

Jason Faria
Customer Service Manager

ideeli, Inc.

tammy c. I highly doubt that most of these complaints are true. I have been shopping with Ideeli for over a year. I have not had a problem yet. If I received something that I order and it did not fit. I printed the RMA label and returned the item at their expense. They always provided the credit etc. I think what gets most people is the orders site. You have to scroll down to the bottom to se ur credits and that is where u print ur RMA. I am sure some folks may have an issue or two but all in all this is one of the best shopping sites I use. Sometimes it is operator error on how to use the site. So I would suggest that Ideeli explain and train folks how to use the return site. It can be a bit confusing.

Jason F. [Ideeli.com Rep] Hi Tammy,

Thank you so much for your support, and for sharing your feedback as well. We are always looking for ways to improve our members' shopping experiences and truly appreciate your suggestions. I'll be sure to share your message with our internal teams. Thank you again!

Best,

Jason Faria
Sr. Manager Customer Service

tammy c. One more statement to customers. One I do not work for Ideeli and this is not a note for being biased. Again I believe this is a error that could be avoided if the end user is trained on how to understand the dates and policies. The dates are clearing documented for each item ordered. It will state From this date to that date for delivery and Ideeli does not charge ones card until item ships. I suggest Ideeli uses and U tube type trainingfor their customers. Many people r visual providing a step by step ordering and RMA process. I can follow the website just fine since this is what do for a living. However, many folks need to be spoon fed the directions on what to do to order and return. I highly recommend ideeli and I think if you developed some procedures you will find you will have less complaints.

For those of you who use Ideeli I have checked them out using the SC BBB and ideeli responds to each complaint. They are very customer oriented and that is why I love to use ideeli

Jason F. [Ideeli.com Rep] Hi Tammy,

Thank you for being a part of ideeli, and again for your support!

Best always,

Jason Faria
Sr. Manager Customer Service

Calvert P. On March 30th of this year I ordered 2 items from Idelli. When I placed the oprder the system told me resend my order as the order was not placed. I resent the order to find out a few days later the the order had been placed twice and charged to my credit card. I immediately contacted them to let Idelli know what had happened. One of the items 2 Lodis Briefcase $175 ea. was shipped to me. I never received the 2nd order for the dress that was purchased Navy Cowl Neck size 10 dress $34.00 ea. When I received the labels I returned one of the briefcases per their instruction. Ten days later contacted them and even sent them a copy of the tracking receipt showing the item had been returned. I heard nolthing from them. I contactacted them again a few days later resendng the previous information, again nothing.

IDELLI owe me $175, it is now approachng he end of May and I still haven't received my money back, and they have the merchandise. As far as I am concerned they have stolen my money. So much for their prompt
responses to customer concerns. My advise to every one is DO NOT ORDER FROM IDELLI, IF YOU HAVE A SHIPPING ERROR...GOD HELP YOU!! THESE PEOPLE CARE NOTHING ABOUT CUSTOMER SERVICE!!!!!! I WILL NEVER ORDER ANYTHING FROM THEM AGAIN AND WILL ADVISE EVERYONE TO DO THE SAME. iF YOU WANT GOOD CUSTOMER SERVICE AND PROMPT SHIPMENTS, ORDER FROM BEYOUND THE RACK.

Jason F. [Ideeli.com Rep] Hi Calvert,

I'm very sorry to hear of any trouble with your order and would like to personally look into the incident(s) you've noted. Can you kindly private message me your order number so that I can further assist? I look forward to hearing from you and to being of help.

Best,

Jason Faria
Sr. Manager Customer Service

Calvert P. Please send me your e-mail address and I will send you the informattion

Jason F. [Ideeli.com Rep] Hi Calvert,

Please check your voicemail for a message from our Customer Service Supervisor with further information, and give us a call at your earliest convenience. Thanks!

Best,

Jason

la b. I agree. Worst customer service in the world! I plan on telling everyone of my experience of how I was forced to pay 150.00 for a pair of damaged shoes. The link that was sent for me to print out label and return was a bust. Tried e-mailing and calling for 3 days...no response. So, I am going to the Better business bureau and file a complaint. All my facebook friends will be sent info regarding Ideeli.

Jason F. [Ideeli.com Rep] Hi La,

Thanks, again, for being in touch. Per my earlier message, I would really like to assist in any way I can. Can you kindly private message me your order number so I can look into what's occurring? Please rest assured that in the case of an unforeseen incident with an order, we will always work to make it right for you.

I look forward to hearing from you, and to being of help.

Best,

Jason Faria
Sr. Manager Customer Service

yla s. My last order was delivered today. I would like to say THANK you! Fascinating item! fast shipping and LOW prices! The color is just as vibrant and bright as on the cite pictures. Definitely, I will back for other purchases from Ideeli!

Jason F. [Ideeli.com Rep] Hi Yla,

I'm so glad to hear that, and thank you for taking the time to share your experience. I wish you continued happy shopping with us. Enjoy your order!

Best,

Jason Faria
Sr. Manager Customer Service

reza H. Jason you have the worse job on earth, you are keep apologizing, get the new job brother, i was planing to place a order but hell NO, not with you people

Jason F. [Ideeli.com Rep] Hi reza H,

Is there anything in particular that I can help you with or alleviate your concern with? I enjoy helping ideeli members very much. The few folks posting here at site jabber over the years are just a tiny but still very important percentage of the millions of ideeli members that visit and use ideeli.com every week without incident. Again if there is anything I can do for you, please just let me know and I will do whatever I can.

Best,

Jason Faria
Sr. Manager Customer Service

cassy s. Hi i just want to say i love ideeli and i have never had any problem with the many things i have bought from you but i ordered something in september that i never recieved. According to the ups tracking pafe it was lost during shippment which i can understand but it is still under investigation. My order number is 32420898
the ups page says :
*10/12/2011 9:14 A.M. Damage reported. / Damage claim under investigation.
*10/07/2011 9:49 P.M. Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify the sender with details of the damage.
*10/07/2011 5:10 A.M. Destination Scan
So i just want my refund back already. I understand it probably wasnt your fault the order was missing but i think you should have refunded me sooner. I thought i would wait it out but it seems to just be taking too long.

Jason F. [Ideeli.com Rep] Hi Cassy,

Thanks for your feedback! I'm very happy you're enjoying your ideeli experience. Our Customer Service Manager left you a voicemail regarding order 32420898. Please check your messages and give us a call back at your convenience so we can assist you further.

Best,

Jason Faria
Sr. Manager Customer Service

lori c. at what phone number is there actually a person answering the phone????

Cynthia H. try this number: 973-804-2859

Cynthia H. It's been over two months and I'm still trying to get things resolved. by far the most dysfunctional customer service group ever, this is even worse than DirectTV, and I thought they were the worst. My friend did a blog about them, great idea, but poorly executed and she received over 100 comments from ideeli customers with complaints about their experiences. I guess I'm not alone, hate to be heading up this team!

I've used OneKingsLane over 20 times and have never had an issue with anything! Why can't Ideeli get it right? The Customer Service dept. at Ideeli really need to figure this out!