I ordered a set of projector headlights for my Ford F150 with a HID kit a few months back from this website. I placed the order through phone and the sales rep was very helpful by answering all my questions before the purchase. These are auto parts so they recommended professional installation and I don't want to mess up the car or product by installing the lights myself. It took about 3 days for delivery from the day I order it. I consider that a really fast processing/shipping time. And free shipping? I can't complain.
Their technical support rep was extremely courteous by communicating with my mechanic during the installation to make sure everything went smoothly. The HID kit was a perfect match for my car. It is a lot brighter than the regular halogen bulbs I used to have. Great for driving in the dark and the halo rings are really nice in my opinion. The quality of the HID kit is a lot better than those cheap kits you buy on ebay or other websites. I inspected everything when the product arrive to make sure UPS didn't break it during transit. The lights were well-packaged with a thick layer of foam pads and foam peanuts to protect it from bumps and drops.
I did read some of the reviews on here and it seems like a lot of y'all are having bad experience. I did some research before I made the purchase and so far their customer service seem pretty friendly to me. I'm very anal about my car and the accessories I buy for it. My lights are still working fine and I drive around a lot so they're pretty sturdy to me. Thanks Xtralights!