Happy K.

Never buy anything from Groupon! I bought a swiss-made watch for $119.99 and awaited over one month for fulfilment (that's what it showed on order status). I thought they might run out of stock temperately. Then I saw the item was on Groupon again with a raised price of $129.99. I was glad and believed they had more in stock now. But after several days nothing happened. So I emailed them to check the order status. The second day when I signed in my account I found my order was completedly wiped out without any record. I received an email notice that my order was cancelled and they were processing refund. They claimed this was due to an unexpected inventory shortage or a complication with the shipment while in transit. I replied that neither excuse made any sense. If the merchant had no more, the item shouldn't be on Groupon now and if something happened during shipment, they should deal with the carrier and reship the item. Refunding didn't mean everything. And they shouldn't have wiped out my order from my account. I asked them to let me know if they could fulfil my order but I never received any reply. They did send a customer service survey and I resent the email. No reply either. Then I noticed the two emails I received were from the same email address *******@groupon.com. Probably from the same person whose name was Saravanan R. What a joke! And I was so naive that I was even expecting some fairness from them!