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Han P.

Contributor Level

Total Points
92

1 Review by Han

  • DressLily

10/16/14

Long story short. I ordered 8 items from Dress Lily. Over 2 months later they arrived. 3 were damaged, had been worn, tag cut of, deodorant stained, holes... So I requested to return, they answer to send it back with a tracking number. It cost over $100 to do that because it's in China. So I said it is their false to send me the damaged items, they have to send me a pre-paid shipping label & I will be happy to send it back. They responded they don't want it back then, and they CAN'T AFFORD to return MY MONEY. They could return ONLY half of the cost. Of course I said no, and I also said will report them if they do that. So they said ok they WILL RETURN the total amount for the 3 damaged stuffs. BUT THEY NEVER DID. Months after months, I sent them several emails, first they said ok check your paypal account later, then later... then they never return my money. They ignored all my emails after that.
Further more, for your information, remember, you will get what you paid for. THIS IS A SCAM. Their products are very cheap looking outside, super low quality, nothing like their pictures. The measurement are wrong. A lot, a lot smaller then it should be base on their convert measurement. I'm asian. 5'5" height & 120 lbs. I can barely fit in some of their large/xlarge clothes. They put it under "woman" clothing/department but it's actually kids size. And their service, as you can see, it's a one way deal. After they took your money, whatever you received is your problem, not theirs.
I'm now having 3 damaged items from them and never get my money back, I lost $79.94 (USD).

Tip for consumers:
This is a SCAM. A one way deal. After they withdraw your money, whatever you received from them is your problem, not theirs. Can't return & no money back. Super low quality. Sizes are wrong.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Han P.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We have checked and your order was placed at 2014-06-26 14:30:08 PST, shipped out at 2014-07-07 10:50:47 PST. After confirmed that you want to return and exchange the size, we give you the return address on July, 25.

After we have confirmed your return, we have applied for the refund, while the refund for a credit/debit card may take up to 30 days.

We apologize for the delay and inconvenience and we would love to offer you some compensation. We feel that this is the least we can do in the circumstances.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Han Has Earned 12 Votes

Han P.'s review of DressLily earned a Fraud Buster vote

Han P.'s review of DressLily earned 11 Very Helpful votes

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