Hannah P.

NEVER BOOK THROUGH BOOKING.COM EVER!
We booked a room in a Florence, Italy hotel. The A/C went out in the whole hotel and had been out for 4 days before we got there. It was 95 degrees outside and even hotter in the room. There was a line in the lobby of people trying to leave! This wasnt a question of luxury. The rooms were unbearable. Booking.com offered only 20 percent refund and no help paying the difference for another hotel that we had to move to. Another girl at the same hotel booked through EXPEDIA and was refunded, they helped her pay for the next hotel AND gave her $125 CASH. This is no joke. And what does booking.com offer? 20 percent? And they say it was because Expedia works differently well obviously they work better. I will never book with Priceline or booking.com ever again. I am now in a foreign country out hundreds of dollars and unable to afford nice luxuries like food. I hope this review turns away as many of you as possible. I can't believe that booking.com can't afford to refund two college students.