Hannah B.

I can not recommend to use air bnb if you are planning a nice and relaxing holiday. Me and my boyfriend recently booked an appartement through air bnb, traveled all the way to the destination, just to get a message from the host that she is very sorry but she can not let us in the appartement, the landlord had exchanged the locks on the door and she could not get in. Okay, not cool but can happen. So we called Air bnb, convinced that they would sort us out with something else. Nope! We spent over half (!) of our day on the phone with air bnb to sort out a place where we could sleep that night. After a lot of hesitation, she finally agreed to book us a hotel room but when she sent us the details, we realized it was 45 minutes out of the city where we were staying. Great! Anyway... no choice, we drove and stayed there for one night. The next day she had sorted us out another appartement, so we were happy and thought our holiday could finally begin. Nope! We got to the appartement and the host was there to give us the keys. She said she would leave in a few hours and we could have the flat from 3 PM onwards, she would take all her belongings with her. Sounded good and when we came back at 4 PM to "move" in she was gone. Unfortunately she did not clean up anything and the flat was quite dirty. Also she did not have a douvet and proper pillows, all in all it was very strange and not enjoyable at all. I understand that she was probably just trying to help out but air bnb you should do better. I was very disappointed by how the situation was handeld by air bnb and it made our holidays not really enjoyable and relaxing! They paid for the night in the hotel and this new apartment but we did not get any money from our previous payment back. They gave us a voucher over 160 $ for our next air bnb stay, though I don't think I will ever use this service again. If you are looking for a place for your holidays and you are looking for a relaxing holiday, don't go with air bnb!