HandR D.

This company has the worst customer service.
Made our own awesome save the dates. They were time sensitive. Worked hard on & ordered them on zazzle thinking they would arrive in the time they said they would. We got a email saying are order was in the queue. We checked the mail everyday waiting for them. We contacted zazzle customer service & they let us know it would come next day 11 days later. We got a package the next day and when we opened it we got someone else's party invites! We contacted zazzle they said they know that we might not want to wait and we could cancel our order w a refund. Wtf. No apology or offer for a refund. Why are they in business? After i asked for a refund. They offered 8.44 and didn't say sorry or let me know when my order would arrive. Don't trust this company. They don't realize people are counting on them and don't feel like they need to live up any standards. I'm not sure why their site says satisfaction guaranteed 100%. I'm not satisfied and want the save the dates that we already invested time & money in.