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(I also tried to post the following comment on the website of JJsHouse but they are not publishing it there! They only allow happy reviews!)
I ordered a dress for the after party of my own wedding. Normally I have a very easy figure, I could order a standard S size. Since I wanted it to fit me perfectly, I ordered it taylor made. Unfortunately it was waaay to big for me which made a lot of stress to find another dress somewhere else in a short amount of time before the wedding.
Eventually I wanted to return the dress of course. But JJsHouse did make soo difficult to accept the dress back. We exchanged a lot of e-mails, it costed so much energy and time to convince them and return the dress. It has been a big trouble!
While I can compliment on their administration and the speed of answering questions, I did not like that it was almost impossible to return the product. Never again!
As an answer to the reaction from JJsHouse under my comment:
I appreciate your sale strategy. I received your e-mail but did not respond. So we did not reach any agreement!
I don't need or expect any solution from you. I am not interested in any new discounts you might give me. Because I would never bother to buy anything from your website anymore. It was enough hassle! I am happy it is done!
Tip for consumers:
Pay attention to the custom fees!! For me it was 25-30 EUR. The product costs eventually much more than you calculate. Especially if you want to return it (if you succeed to go through the trouble customer service) you have to pay the shipping costs as well!!
Hande H.'s review of JJ's House earned 22 Very Helpful votes
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Empty.
Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Thank you for your sharing.
Sorry that we did not meet your expectation this time. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.
Your satisfaction is the most important thing to us. We have contacted you and reached an agreement. We have sent you an email. Would you please confirm me back and share your new feedback?
For any issues, you may send emails to feedback@jjshouse.com with the title ”SJ + your order number + your issue”. Our Customer Service Team will handle it promptly and find the best solution for you.
Thank you for your time.
JJsHouse service team
Feedback@jjshouse com.