- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
DON'T! I ordered a coat on December 12. Uh, now it's January 27th and I have received NOTHING although the site says shipping to the U.S. takes 7-14 business days. What a joke!. Upon e-mailing them, I got a generic response in poor English:
"Since this shipping method you chose is unregistered shipping, so the information couldn't be tracked. Shipping by flat rate shipping normally need 7-25 business days for delivery, but sometimes some counties will need 45-60 days for delivery, so please kindly wait a few days.
If you still cannot receive your package at that time, please contact us again. We will deal with it for you. So please don't worry.
Thank you for your kindly understanding. "
45-60 days? Well they sure as heck don't tell you that BEFORE you order! I'm going to wait one more week before filing a PayPal dispute (although even if I do get the coat, I'm not expecting much as far as fit and quality based on the other reviews.). And as for positive reviews on this site... they are clearly written by employees of dresslily. It's pretty easy to recognize the sentence structure and wording of somebody who speaks Chinese as a primary language. The company's "responses" to negative reviews on this site are ridiculously repetitive and obviously a script. The worst part is, this "business"s ads are all over facebook and Google and they should be BANNED.
Tip for consumers:
Go to Forever21 or Charlotte Russe for the same stuff at the same prices and something we have in America called CUSTOMER SERVICE. And TRACKING NUMBERS.
Haley H.'s review of DressLily earned 8 Very Helpful votes
Haley hasn’t received any thanks yous.
Haley doesn’t have any fans yet.
Empty.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Haley H.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com